Twenty Four Helpdesk

Operating 24 hours a day, 365 days a year. Our service desk is manned by highly trained
operators with over 25 years of experience delivering intelligent facilities management
and building maintenance solutions to multi-site estates.

With the key skills to interrogate issues and get to the real cause of any problem, ensuring we deploy the correct tradesman in the correct response time to efficiently resolve the problem. The call will be fully tracked from inception to completion by your nominated point of contact, they will have an in depth knowledge of your priorities and your estate providing you with complete accountability.

At Victor FM we understand that all of our client’s priorities are unique and we can offer an outsourced, branded helpdesk. We tailor our approach to meet the specific requirements of your business, working in partnership to amend processes and procedures to ensure we provide continual improvement.